Support AI apps

Augmented-AI customer experience platform blending AI agents with human support.

Crescendo is an augmented-AI customer experience platform that handles support across chat, voice, email, and messaging, escalating to human agents when needed. It charges on outcomes rather than seats, and pairs its AI with thousands of human CX professionals gained through its PartnerHero acquisition. Integrates with Salesforce, Zendesk, Shopify, and more.

Agentic customer-experience platform for enterprise contact centers.

ASAPP is an agentic customer experience platform (CXP) for enterprise contact centers. Its GenerativeAgent autonomously listens, reasons, and acts to resolve customer issues across voice and digital channels, routing to rule-based automation or a human-in-the-loop agent when needed. It targets large enterprises in industries like financial services, telecom, and travel.

Voice AI agent platform for contact centers.

A platform to build, deploy, and manage AI voice agents that handle inbound and outbound customer interactions across phone, SMS, chat, and WebRTC. Agents learn from past conversations, and a 2026 Copilot lets teams stand up a working voice agent within a day using existing business processes.

AI support agents that stay current as your product ships.

Parahelp is an AI customer support platform built for fast-moving software companies. It pairs a Customer Agent that resolves support tickets end-to-end with an Internal Agent that continuously builds and updates that agent as the product evolves, so answers stay accurate without engineering work. It enforces policy compliance, calls tools, and ships with role-based access control, SOC 2 Type II, and GDPR compliance.

AI-native platform unifying customer support and software development on one knowledge graph.

DevRev is an AI-native platform that connects customer support and product development on a single knowledge graph, so support conversations, tickets, and engineering work live in one system. Its AI agents resolve support requests, power enterprise search, and automate service-desk and product workflows, with analytics and an agent-building studio on top. The company positions its current flagship agent product, 'Computer,' as a team-wide assistant built on that graph.

Source-available platform for building AI agents for support and docs.

Inkeep is an AI agent platform for customer-experience and operations teams, pairing a no-code visual builder with a TypeScript framework that stay in two-way sync. Agents draw on unified search and RAG over your docs and company data, connect to apps via MCPs and integrations, and report monitoring insights. The Inkeep Agents framework is source-available on GitHub and self-hostable, alongside a managed cloud.

Build no-code AI support agents trained on your own data.

Chatbase is a platform for building and deploying AI customer-support agents trained on your docs, website, and files. Agents answer customer questions, take actions via integrations (Zendesk, Slack, Stripe, Salesforce, WhatsApp), and escalate complex issues to humans, with analytics over performance. It launched in early 2023 as one of the first 'ChatGPT for your website' tools and now serves thousands of businesses across 80+ languages.

Enterprise conversational & agentic AI for voice and chat customer service.

Cognigy is a customer-service AI platform that builds voice and chat agents on a low-code flow builder, with an Agent Copilot that assists human agents in real time. It's LLM-agnostic, integrates with contact-center stacks, and runs as managed cloud or self-hosted. Enterprises like Adidas, Nestlé and Toyota use it to automate front- and back-office customer interactions.

AI writing assistant for customer-facing teams.

Sapling is a language-model toolkit that gives customer-facing teams real-time autocomplete, grammar and tone suggestions, and reusable snippets inside helpdesks and CRMs like Zendesk, Salesforce, and Intercom. It exposes an API and SDK to embed the same suggestions into custom apps, plus a browser extension for everyday writing. The company also ships a widely cited AI-content detector.

AI enterprise search on a verified company knowledge layer.

Guru is an enterprise knowledge platform combining AI search, a verified company wiki, and an intranet, surfacing trusted answers inside the tools teams already use. Knowledge Agents give departments like HR, sales, and support cited responses grounded in governed content, backed by 100+ integrations and a browser extension.

Agentic AI platform for IT, HR, and customer service desks.

Aisera is an enterprise agentic AI platform that automates service interactions across IT, HR, finance, and customer support. It resolves and deflects tickets autonomously using domain-specific 'Hyperflows' and prebuilt templates, with tools like Agent Composer and LLM Studio to configure conversational and back-office automation in one loop.

Salesforce's platform for building and deploying autonomous AI agents.

Agentforce is Salesforce's platform for building, customizing, and deploying autonomous AI agents that act on enterprise data. Prebuilt agents handle service, sales, and other workflows, grounded in Salesforce CRM data and Data Cloud and reasoned over by the Atlas Reasoning Engine with enterprise guardrails. The 2025 Agentforce 360 release expanded it into a platform for orchestrating humans and agents together, with tools like Agent Script for custom agent logic.

Culturally fluent AI customer-service agents for global enterprises.

Wonderful is an enterprise platform for AI customer-service agents that handle inquiries across chat, voice, and email — and take action to resolve them. Its distinctive bet is localization: agents are tuned per market for language, cultural norms, and regulation, with local teams sent to manage deployment, aimed squarely at non-English-speaking markets. Used across telecom, finance, healthcare, and manufacturing.

Autonomous AI agents for HR, IT, and finance service desks.

Leena AI is an autonomous agentic platform for enterprise back-office service desks — HR, IT, and finance — rather than recruiting. It ships pre-built 'AI Colleagues' that auto-resolve employee tickets, answer policy questions, and generate documents, integrating with 200+ enterprise systems. It claims 70%+ ticket auto-resolution across 500+ enterprises.

A full-stack voice runtime for building human-sounding AI agents.

A developer platform for real-time voice AI — an integrated STT + LLM + TTS pipeline exposed through REST and WebSocket APIs (OpenAI Realtime-compatible) for companions, character chat, support, and phone agents. Beyond the voice stack it offers a model Router, inference, and compute, with cloud and enterprise on-prem deployment.

No-code platform to build, launch, and scale AI agents.

Voiceflow is a no-code platform for designing, testing, and shipping chat and voice AI agents for customer support, lead generation, and beyond. A visual canvas lets designers, PMs, and developers collaborate on conversation logic, connect a knowledge base for RAG, and deploy to web widgets, phone, or any channel via API. It supports multiple model providers and scales to enterprise call and message volumes.

Turns your technical docs into a RAG assistant that answers users' questions.

A platform that ingests a company's technical documentation and 30+ other sources (GitHub, forums, Slack, Discord, Zendesk) and turns them into an AI assistant that answers complex product questions with citations. Built for external end users, where accuracy matters most, it flags low-confidence answers and surfaces unanswered questions so teams can close documentation gaps. Deploys as a docs widget, chat integration, or API.

AI agents that handle complex customer support in regulated industries.

Gradient Labs builds AI agents that resolve customer support and operations queries — disputes, KYC, lending and account questions — for banks, fintechs and other regulated businesses. Its agents learn a company's own products and procedures so they can handle nuanced cases end-to-end rather than deflecting to a human. Founded by early Monzo employees, it focuses on the accuracy and safety needed for high-stakes financial conversations.

Autonomous AI customer experience platform for e-commerce brands.

Siena AI is an autonomous customer experience platform built for e-commerce and retail brands, deploying AI agents that resolve support, shopping, and post-purchase questions across email, chat, and social DMs. It handles tasks like order tracking, returns, address changes, and subscription management in over 100 languages, and is designed to blend automation with brand-aligned, empathetic tone. It integrates with existing helpdesk and commerce stacks rather than replacing them.

Lifelike enterprise voice AI agents for customer service calls.

PolyAI's Agentic Dialog Platform builds voice agents that resolve customer service calls for large enterprises in banking, healthcare, hospitality, telecom, and retail. Agent Studio gives non-technical teams a no-code builder while the ADK exposes developer APIs, with SOC 2, HIPAA, GDPR, and PCI DSS compliance built in. Its proprietary Raven model is trained on over a billion enterprise conversations.

B2B support platform unifying Slack, email, and in-app channels with AI agents.

A support platform built specifically for B2B companies, unifying shared Slack and Teams channels, email, in-app chat, and community into one workspace for support, success, and engineering teams. AI agents draft and resolve responses grounded in your knowledge base, with ticketing, SLAs, and a customer portal layered on top. Plans start at $59 per seat per month with a three-seat minimum.

AI Agent Management Platform for enterprise contact centers, voice-first and multilingual.

An enterprise platform for running AI customer-service agents at contact-center scale, with particular depth in voice and phone automation. Its Agent Management Platform (AMP) covers the full agent lifecycle — design, simulation testing, scaling, and optimization — handling tasks like ID verification, billing inquiries, and order management in any language. Customers include Allianz, Booking.com, SAP, and Swiss Life.

Enterprise AI agent platform for customer experience.

An enterprise AI agent platform that automates customer support across voice, chat, and email. It empowers CX and support teams with autonomous agents that resolve issues across the customer journey, integrating natively with Salesforce, Zendesk, Freshdesk, Genesys, and Twilio. Maven targets high-volume, regulated enterprise environments and claims fast deployment.

Ecommerce helpdesk with an AI Agent that resolves and converts.

A customer support helpdesk built for ecommerce, layered with an AI Agent that resolves support questions, automates actions like returns and order tracking, and converts shoppers through personalized chat. The helpdesk uses ticket-based pricing, while the AI Agent is billed per automated resolution. It integrates deeply with ecommerce stacks like Shopify.

AI agents and real-time agent assist for the contact center.

A contact-center AI platform that combines autonomous AI agents, real-time assistance for human agents, and analytics, coaching, and quality management. It runs omnichannel across voice and digital channels, preserving context between them, and its Agent Operations Center gives supervisors live visibility into both human and AI-led conversations. Used by enterprises including United Airlines and Cox Communications.

Intercom's AI support agent, billed per resolution across any helpdesk.

An AI customer-service agent from Intercom that answers and resolves support conversations across chat, email, voice, and social. It plugs into existing helpdesks including Zendesk, Salesforce, HubSpot, and Freshdesk rather than requiring Intercom's own suite. Pricing is outcome-based at $0.99 per successful resolution, with a 50-resolution monthly minimum.

Enterprise AI customer service agents across every channel.

An enterprise AI customer service platform that deploys agents across languages and channels through its Conversation Hub. It connects to systems like Zendesk, Salesforce, and Twilio to take actions, personalize responses, and resolve issues automatically. Ada uses a multi-LLM architecture and targets large enterprises, with custom pricing and no self-serve trial.

Generative-AI customer support: deflection, triage, and agent assist.

A customer-service AI platform that automates support across resolution, ticket triage, and live-agent assistance. Its SupportGPT engine combines large language models with retrieval trained on each customer's own support data to deflect and route tickets. Pricing is outcome-based and quoted by sales rather than published.

AI customer concierge for complex, high-stakes support.

An AI customer support platform aimed at companies with complex support needs across chat, email, and voice. Its Intelligent Graph architecture follows predefined workflows deterministically and integrates with systems like Zendesk and Stripe to take real actions. It targets regulated industries such as finance and healthcare, and recently added Coach, an analytics agent that diagnoses AI-handled tickets.

Enterprise voice AI platform for automated phone calls.

An enterprise platform for building AI agents that handle inbound and outbound phone calls 24/7 with natural, real-time conversation. Bland bundles the language model, speech-to-text, text-to-speech, and telephony into a single per-minute rate, and integrates with tools like Twilio, Salesforce, HubSpot, and Zapier. Build agents in a web dashboard or via a REST API; a free tier lets you start before moving to usage-based paid tiers.

Enterprise AI agents for customer experience across channels.

An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.