Support AI apps

B2B support platform unifying Slack, email, and in-app channels with AI agents.

A support platform built specifically for B2B companies, unifying shared Slack and Teams channels, email, in-app chat, and community into one workspace for support, success, and engineering teams. AI agents draft and resolve responses grounded in your knowledge base, with ticketing, SLAs, and a customer portal layered on top. Plans start at $59 per seat per month with a three-seat minimum.

AI Agent Management Platform for enterprise contact centers, voice-first and multilingual.

An enterprise platform for running AI customer-service agents at contact-center scale, with particular depth in voice and phone automation. Its Agent Management Platform (AMP) covers the full agent lifecycle — design, simulation testing, scaling, and optimization — handling tasks like ID verification, billing inquiries, and order management in any language. Customers include Allianz, Booking.com, SAP, and Swiss Life.

Enterprise AI agent platform for customer experience.

An enterprise AI agent platform that automates customer support across voice, chat, and email. It empowers CX and support teams with autonomous agents that resolve issues across the customer journey, integrating natively with Salesforce, Zendesk, Freshdesk, Genesys, and Twilio. Maven targets high-volume, regulated enterprise environments and claims fast deployment.

Ecommerce helpdesk with an AI Agent that resolves and converts.

A customer support helpdesk built for ecommerce, layered with an AI Agent that resolves support questions, automates actions like returns and order tracking, and converts shoppers through personalized chat. The helpdesk uses ticket-based pricing, while the AI Agent is billed per automated resolution. It integrates deeply with ecommerce stacks like Shopify.

AI agents and real-time agent assist for the contact center.

A contact-center AI platform that combines autonomous AI agents, real-time assistance for human agents, and analytics, coaching, and quality management. It runs omnichannel across voice and digital channels, preserving context between them, and its Agent Operations Center gives supervisors live visibility into both human and AI-led conversations. Used by enterprises including United Airlines and Cox Communications.

Intercom's AI support agent, billed per resolution across any helpdesk.

An AI customer-service agent from Intercom that answers and resolves support conversations across chat, email, voice, and social. It plugs into existing helpdesks including Zendesk, Salesforce, HubSpot, and Freshdesk rather than requiring Intercom's own suite. Pricing is outcome-based at $0.99 per successful resolution, with a 50-resolution monthly minimum.

Enterprise AI customer service agents across every channel.

An enterprise AI customer service platform that deploys agents across languages and channels through its Conversation Hub. It connects to systems like Zendesk, Salesforce, and Twilio to take actions, personalize responses, and resolve issues automatically. Ada uses a multi-LLM architecture and targets large enterprises, with custom pricing and no self-serve trial.

Generative-AI customer support: deflection, triage, and agent assist.

A customer-service AI platform that automates support across resolution, ticket triage, and live-agent assistance. Its SupportGPT engine combines large language models with retrieval trained on each customer's own support data to deflect and route tickets. Pricing is outcome-based and quoted by sales rather than published.

AI customer concierge for complex, high-stakes support.

An AI customer support platform aimed at companies with complex support needs across chat, email, and voice. Its Intelligent Graph architecture follows predefined workflows deterministically and integrates with systems like Zendesk and Stripe to take real actions. It targets regulated industries such as finance and healthcare, and recently added Coach, an analytics agent that diagnoses AI-handled tickets.

Enterprise AI agents for customer experience across channels.

An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.