Gradient Labs

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.

Enterprise AI agents for customer experience across channels.

An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

AI customer concierge for complex, high-stakes support.

An AI customer support platform aimed at companies with complex support needs across chat, email, and voice. Its Intelligent Graph architecture follows predefined workflows deterministically and integrates with systems like Zendesk and Stripe to take real actions. It targets regulated industries such as finance and healthcare, and recently added Coach, an analytics agent that diagnoses AI-handled tickets.

Intercom's AI support agent, billed per resolution across any helpdesk.

An AI customer-service agent from Intercom that answers and resolves support conversations across chat, email, voice, and social. It plugs into existing helpdesks including Zendesk, Salesforce, HubSpot, and Freshdesk rather than requiring Intercom's own suite. Pricing is outcome-based at $0.99 per successful resolution, with a 50-resolution monthly minimum.