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Support · Maven AGI
Enterprise AI agent platform for customer experience.
An enterprise AI agent platform that automates customer support across voice, chat, and email. It empowers CX and support teams with autonomous agents that resolve issues across the customer journey, integrating natively with Salesforce, Zendesk, Freshdesk, Genesys, and Twilio. Maven targets high-volume, regulated enterprise environments and claims fast deployment.
Model support
Agents are powered by OpenAI models.
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Related in Support
Ada
Enterprise AI customer service agents across every channel.
An enterprise AI customer service platform that deploys agents across languages and channels through its Conversation Hub. It connects to systems like Zendesk, Salesforce, and Twilio to take actions, personalize responses, and resolve issues automatically. Ada uses a multi-LLM architecture and targets large enterprises, with custom pricing and no self-serve trial.
AI insight: A multi-LLM architecture lets its agents reason through inquiries, not keyword-match; it claims the first AIUC-1 agentic certification.
Cresta
AI agents and real-time agent assist for the contact center.
A contact-center AI platform that combines autonomous AI agents, real-time assistance for human agents, and analytics, coaching, and quality management. It runs omnichannel across voice and digital channels, preserving context between them, and its Agent Operations Center gives supervisors live visibility into both human and AI-led conversations. Used by enterprises including United Airlines and Cox Communications.
AI insight: Built around the human-AI hybrid contact center — its Agent Operations Center supervises both human and AI-led conversations in one hub.
Intercom
Intercom's AI support agent, billed per resolution across any helpdesk.
An AI customer-service agent from Intercom that answers and resolves support conversations across chat, email, voice, and social. It plugs into existing helpdesks including Zendesk, Salesforce, HubSpot, and Freshdesk rather than requiring Intercom's own suite. Pricing is outcome-based at $0.99 per successful resolution, with a 50-resolution monthly minimum.
AI insight: Charges $0.99 per resolution, and only when it resolves — and runs on top of Zendesk, Salesforce, or Freshdesk, not just Intercom.
Forethought (Zendesk)
Generative-AI customer support: deflection, triage, and agent assist.
A customer-service AI platform that automates support across resolution, ticket triage, and live-agent assistance. Its SupportGPT engine combines large language models with retrieval trained on each customer's own support data to deflect and route tickets. Pricing is outcome-based and quoted by sales rather than published.
AI insight: Zendesk agreed to acquire Forethought in March 2026 — its largest acquisition in nearly two decades — folding SupportGPT into the stack.
Gorgias
Ecommerce helpdesk with an AI Agent that resolves and converts.
A customer support helpdesk built for ecommerce, layered with an AI Agent that resolves support questions, automates actions like returns and order tracking, and converts shoppers through personalized chat. The helpdesk uses ticket-based pricing, while the AI Agent is billed per automated resolution. It integrates deeply with ecommerce stacks like Shopify.
AI insight: Purpose-built for ecommerce and priced per automated resolution (~$0.90 each), so cost tracks deflection volume rather than seats.
Lorikeet
AI customer concierge for complex, high-stakes support.
An AI customer support platform aimed at companies with complex support needs across chat, email, and voice. Its Intelligent Graph architecture follows predefined workflows deterministically and integrates with systems like Zendesk and Stripe to take real actions. It targets regulated industries such as finance and healthcare, and recently added Coach, an analytics agent that diagnoses AI-handled tickets.
AI insight: Its Intelligent Graph follows predefined workflows deterministically — built for regulated finance and healthcare where free-form bots fail.
Decagon
AI concierge agents that resolve customer support end-to-end.
An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.
AI insight: Prices per conversation or per resolution, not per seat — and lets ops teach agents via natural-language Agent Operating Procedures.
Sierra
Enterprise AI agents for customer experience across channels.
An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.
AI insight: Routes each task across OpenAI, Anthropic, and Meta models to trade off cost, latency, and quality rather than betting on a single LLM.