ASAPP

AI agents and real-time agent assist for the contact center.

A contact-center AI platform that combines autonomous AI agents, real-time assistance for human agents, and analytics, coaching, and quality management. It runs omnichannel across voice and digital channels, preserving context between them, and its Agent Operations Center gives supervisors live visibility into both human and AI-led conversations. Used by enterprises including United Airlines and Cox Communications.

Enterprise AI agents for customer experience across channels.

An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.

Enterprise conversational & agentic AI for voice and chat customer service.

Cognigy is a customer-service AI platform that builds voice and chat agents on a low-code flow builder, with an Agent Copilot that assists human agents in real time. It's LLM-agnostic, integrates with contact-center stacks, and runs as managed cloud or self-hosted. Enterprises like Adidas, Nestlé and Toyota use it to automate front- and back-office customer interactions.