Agentforce

Enterprise AI agents for customer experience across channels.

An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.

Build and manage a workforce of AI agents for business processes.

A platform for building, deploying, and managing teams of AI agents that autonomously run business processes — from lead qualification to customer support — with human oversight and governance. Agents and multi-agent 'workforces' are assembled with a no-code builder and a library of tools and triggers. Pricing is usage-based on 'actions' rather than per-agent, and every plan includes unlimited agents. A free tier is available; paid plans add seats, scheduling, and BYO-LLM.

Microsoft's assistant across Windows, Edge, and Microsoft 365.

Microsoft's everyday assistant — chat, image generation, and Copilot Vision, woven into Windows, Edge, and the Microsoft 365 apps. The consumer front-door to Microsoft's AI.