Cognigy

AI Agent Management Platform for enterprise contact centers, voice-first and multilingual.

An enterprise platform for running AI customer-service agents at contact-center scale, with particular depth in voice and phone automation. Its Agent Management Platform (AMP) covers the full agent lifecycle — design, simulation testing, scaling, and optimization — handling tasks like ID verification, billing inquiries, and order management in any language. Customers include Allianz, Booking.com, SAP, and Swiss Life.

Lifelike enterprise voice AI agents for customer service calls.

PolyAI's Agentic Dialog Platform builds voice agents that resolve customer service calls for large enterprises in banking, healthcare, hospitality, telecom, and retail. Agent Studio gives non-technical teams a no-code builder while the ADK exposes developer APIs, with SOC 2, HIPAA, GDPR, and PCI DSS compliance built in. Its proprietary Raven model is trained on over a billion enterprise conversations.

Enterprise AI agents for customer experience across channels.

An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.