Skip to content

SupportCresta

Cresta

AI agents and real-time agent assist for the contact center.

Categories
SupportVoice
Pricing
PAID
Source
Proprietary
Hosting
Cloud
Platforms
WebAPI
Models
Multi-model
Verified
Jun 9, 2026

A contact-center AI platform that combines autonomous AI agents, real-time assistance for human agents, and analytics, coaching, and quality management. It runs omnichannel across voice and digital channels, preserving context between them, and its Agent Operations Center gives supervisors live visibility into both human and AI-led conversations. Used by enterprises including United Airlines and Cox Communications.

Capabilities 3

What it actually does — grouped by capability family.

  • Voice agent (primary capability)
  • Ticket deflection (primary capability)
  • Conversation intelligence (secondary capability)

Pros & cons

  • Real-time human agent assist
  • Autonomous AI agents too
  • Omnichannel voice + digital
  • Enterprise deployments
  • Enterprise sales-only pricing
  • Heavy implementation effort
  • Aimed at large contact centers

Tags

Alternatives to Cresta (4)

View all Support →
  • View Sierra details
    SupportPAID

    Sierra

    Sierra

    Enterprise AI agents for customer experience across channels.

    An enterprise platform ('Agent OS') for building conversational AI agents that take action for customers across chat, voice, email, SMS, and WhatsApp. Supports both no-code and programmatic agent development. Founded by Bret Taylor and Clay Bavor and used across a large share of the Fortune 500.

    Pay per resolved outcome, not flat seats
    Enterprise-only; contracts start six figures
    • customer-experience
    • enterprise
    • conversational-agents
    • support
    Open
  • View Decagon details
    SupportPAID

    Decagon

    Decagon

    AI concierge agents that resolve customer support end-to-end.

    An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.

    Outcome-based pricing
    Enterprise sales-only
    • customer-support
    • agents
    • enterprise
    • deflection
    Open
  • View Forethought details
    SupportPAID

    Forethought

    Forethought (Zendesk)

    Generative-AI customer support: deflection, triage, and agent assist.

    A customer-service AI platform that automates support across resolution, ticket triage, and live-agent assistance. Its SupportGPT engine combines large language models with retrieval trained on each customer's own support data to deflect and route tickets. Pricing is outcome-based and quoted by sales rather than published.

    Self-learning agents resolve most tickets end-to-end
    Opaque, sales-quoted outcome pricing
    • customer-support
    • deflection
    • triage
    • agent-assist
    Open
  • View Ada CX details
    SupportPAID

    Ada CX

    Ada

    Enterprise AI customer service agents across every channel.

    An enterprise AI customer service platform that deploys agents across languages and channels through its Conversation Hub. It connects to systems like Zendesk, Salesforce, and Twilio to take actions, personalize responses, and resolve issues automatically. Ada uses a multi-LLM architecture and targets large enterprises, with custom pricing and no self-serve trial.

    Connects to Zendesk, Salesforce, Twilio
    Custom pricing, no self-serve trial
    • customer-support
    • agents
    • enterprise
    • deflection
    Open
Open Cresta