kapa.ai

Intercom's AI support agent, billed per resolution across any helpdesk.

An AI customer-service agent from Intercom that answers and resolves support conversations across chat, email, voice, and social. It plugs into existing helpdesks including Zendesk, Salesforce, HubSpot, and Freshdesk rather than requiring Intercom's own suite. Pricing is outcome-based at $0.99 per successful resolution, with a 50-resolution monthly minimum.

Generative-AI customer support: deflection, triage, and agent assist.

A customer-service AI platform that automates support across resolution, ticket triage, and live-agent assistance. Its SupportGPT engine combines large language models with retrieval trained on each customer's own support data to deflect and route tickets. Pricing is outcome-based and quoted by sales rather than published.

Enterprise AI customer service agents across every channel.

An enterprise AI customer service platform that deploys agents across languages and channels through its Conversation Hub. It connects to systems like Zendesk, Salesforce, and Twilio to take actions, personalize responses, and resolve issues automatically. Ada uses a multi-LLM architecture and targets large enterprises, with custom pricing and no self-serve trial.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.