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SupportDecagon

Decagon

AI concierge agents that resolve customer support end-to-end.

Category
Support
Pricing
PAID
Source
Proprietary
Hosting
Cloud
Platforms
WebAPI
Models
Multi-model
Verified
Jun 7, 2026

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.

Capabilities 3

What it actually does — grouped by capability family.

  • Voice agent (secondary capability)
  • Email assistant (secondary capability)
  • Ticket deflection (primary capability)

Pros & cons

  • Outcome-based pricing
  • Ops author logic, engineers keep guardrails
  • Chat, email, and voice
  • Takes actions, not just answers
  • Enterprise sales-only
  • Setup and tuning required
  • Model choice abstracted away

Tags

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