Pylon

Intercom's AI support agent, billed per resolution across any helpdesk.

An AI customer-service agent from Intercom that answers and resolves support conversations across chat, email, voice, and social. It plugs into existing helpdesks including Zendesk, Salesforce, HubSpot, and Freshdesk rather than requiring Intercom's own suite. Pricing is outcome-based at $0.99 per successful resolution, with a 50-resolution monthly minimum.

Ecommerce helpdesk with an AI Agent that resolves and converts.

A customer support helpdesk built for ecommerce, layered with an AI Agent that resolves support questions, automates actions like returns and order tracking, and converts shoppers through personalized chat. The helpdesk uses ticket-based pricing, while the AI Agent is billed per automated resolution. It integrates deeply with ecommerce stacks like Shopify.

AI concierge agents that resolve customer support end-to-end.

An enterprise platform for AI customer-support agents that handle issues across chat, email, and voice — not just answering questions but taking action to resolve them. Its Agent Operating Procedures (AOPs) let support teams encode handling logic in natural language while engineers keep code-level guardrails. Used by companies including Duolingo, Chime, and ClassPass to deflect a large share of support volume.

AI customer concierge for complex, high-stakes support.

An AI customer support platform aimed at companies with complex support needs across chat, email, and voice. Its Intelligent Graph architecture follows predefined workflows deterministically and integrates with systems like Zendesk and Stripe to take real actions. It targets regulated industries such as finance and healthcare, and recently added Coach, an analytics agent that diagnoses AI-handled tickets.