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Decagon vs PolyAI

A side-by-side comparison of Decagon and PolyAI, drawn from Ignaite's continuously-verified listings.

Compared from listings verified as of

Decagon

Support

AI concierge agents that resolve customer support end-to-end.

View Decagon

PolyAI

Voice

Lifelike enterprise voice AI agents for customer service calls.

View PolyAI

At a glance

Feature comparison of Decagon and PolyAI
AttributeDecagonPolyAI
Category (differs)SupportVoice
PricingPAIDPAID
LicenseProprietaryProprietary
DeploymentCloudCloud
PlatformsWeb, APIWeb, API
Model support (differs)Multi-modelSelf-contained (on-device)
Vendor (differs)DecagonPolyAI

The honest brief

Decagon

Prices per conversation or resolution, not per seat, and lets ops teach agents via natural-language procedures.

  • Outcome-based pricing
  • Ops author logic, engineers keep guardrails
  • Chat, email, and voice
  • Takes actions, not just answers
  • Enterprise sales-only
  • Setup and tuning required
  • Model choice abstracted away

PolyAI

An end-to-end managed contact-center agent on its own Raven model — not a developer toolkit you assemble from telephony, LLM, and TTS parts.

  • Handles complex multi-turn calls
  • Enterprise compliance built in
  • No-code studio plus developer ADK
  • 2,000+ live deployments, 45 languages
  • Custom enterprise contracts only
  • No self-serve or SMB tier
  • No public pricing
Decagon detailsPolyAI details