Decagon vs Gradient Labs
A side-by-side comparison of Decagon and Gradient Labs, two Support tools, drawn from Ignaite's continuously-verified listings.
Compared from listings verified as of
Gradient Labs
SupportAI agents that handle complex customer support in regulated industries.
View Gradient LabsAt a glance
The honest brief
Decagon
Prices per conversation or resolution, not per seat, and lets ops teach agents via natural-language procedures.
- Outcome-based pricing
- Ops author logic, engineers keep guardrails
- Chat, email, and voice
- Takes actions, not just answers
- Enterprise sales-only
- Setup and tuning required
- Model choice abstracted away
Gradient Labs
Built for regulated finance: its agents learn company-specific procedures to resolve disputes, KYC and lending queries safely, not just FAQ deflection.
- Handles complex, regulated cases
- Learns company-specific procedures
- Built by an ex-Monzo team
- Strong reported resolution rates
- Enterprise sales, no public pricing
- Focused on financial services
- Newer company (founded 2023)