Decagon vs Gorgias
A side-by-side comparison of Decagon and Gorgias, two Support tools, drawn from Ignaite's continuously-verified listings.
Compared from listings verified as of
At a glance
| Attribute | Decagon | Gorgias |
|---|---|---|
| Category | Support | Support |
| Pricing | PAID | PAID |
| License | Proprietary | Proprietary |
| Deployment | Cloud | Cloud |
| Platforms | Web, API | Web, API |
| Model support | Multi-model | Multi-model |
| Vendor (differs) | Decagon | Gorgias |
| Capabilities (differs) |
|
|
The honest brief
Decagon
Prices per conversation or resolution, not per seat, and lets ops teach agents via natural-language procedures.
- Outcome-based pricing
- Ops author logic, engineers keep guardrails
- Chat, email, and voice
- Takes actions, not just answers
- Enterprise sales-only
- Setup and tuning required
- Model choice abstracted away
Gorgias
Ecommerce-native helpdesk: AI Agent pulls Shopify order/catalog data and is priced per resolution, not per seat.
- Deep native Shopify integration
- Order, tracking, catalog beside each ticket
- Multichannel inbox (email, chat, social)
- Unlimited seats, resolution-based pricing
- AI Agent effectively Shopify-only
- AI charge + ticket can double-bill
- No native voice/telephony
- Deep stack integration needs custom dev
When to pick which
We found no distinguishing difference between Decagon and Gorgias on the signals we track — pricing, license, platforms, and model support. Their capability lists differ only in recorded depth — compare them above. Pick on team fit.