Gorgias vs Fin
A side-by-side comparison of Gorgias and Fin, two Support tools, drawn from Ignaite's continuously-verified listings.
Compared from listings verified as of
At a glance
| Attribute | Gorgias | Fin |
|---|---|---|
| Category | Support | Support |
| Pricing | PAID | PAID |
| License | Proprietary | Proprietary |
| Deployment | Cloud | Cloud |
| Platforms | Web, API | Web, API |
| Model support | Multi-model | Multi-model |
| Vendor (differs) | Gorgias | Intercom |
| Capabilities (differs) |
|
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The honest brief
Gorgias
Ecommerce-native helpdesk: AI Agent pulls Shopify order/catalog data and is priced per resolution, not per seat.
- Deep native Shopify integration
- Order, tracking, catalog beside each ticket
- Multichannel inbox (email, chat, social)
- Unlimited seats, resolution-based pricing
- AI Agent effectively Shopify-only
- AI charge + ticket can double-bill
- No native voice/telephony
- Deep stack integration needs custom dev
Fin
Outcome pricing — $0.99 only when it resolves — and runs on top of Zendesk, Salesforce, or Freshdesk, not just Intercom.
- Pay per resolution, not per seat
- No migration off your current helpdesk
- Multi-channel: chat, email, voice, social
- Performance guarantee on resolution targets
- $0.99/resolution adds up at high volume
- Real-world resolution rates below marketing
- 50-resolution monthly minimum
- Quality depends on help-center content
When to pick which
We found no distinguishing difference between Gorgias and Fin on the signals we track — pricing, license, platforms, and model support. Their capability lists differ only in recorded depth — compare them above. Pick on team fit.