Gorgias vs Fin
A side-by-side comparison of Gorgias and Fin, two Support tools, drawn from Ignaite's continuously-verified listings.
Compared from listings verified as of
At a glance
The honest brief
Gorgias
Ecommerce-native helpdesk: AI Agent pulls Shopify order/catalog data and is priced per resolution, not per seat.
- Deep native Shopify integration
- Order, tracking, catalog beside each ticket
- Multichannel inbox (email, chat, social)
- Unlimited seats, resolution-based pricing
- AI Agent effectively Shopify-only
- AI charge + ticket can double-bill
- No native voice/telephony
- Deep stack integration needs custom dev
Fin
Outcome pricing — $0.99 only when it resolves — and runs on top of Zendesk, Salesforce, or Freshdesk, not just Intercom.
- Pay per resolution, not per seat
- No migration off your current helpdesk
- Multi-channel: chat, email, voice, social
- Performance guarantee on resolution targets
- $0.99/resolution adds up at high volume
- Real-world resolution rates below marketing
- 50-resolution monthly minimum
- Quality depends on help-center content